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Telecommunications Services of Trinidad and Tobago (TSTT), the leading telecommunications provider in Trinidad and Tobago, selected Motive technology to help the provider speed the rollout of broadband services to its customers. With aggressive growth plans to expand the delivery of broadband services to the population of Trinidad and Tobago, TSTT will use Motive technology to automate the delivery of new services and help the provider lower operational costs while continuing to bring new customers on-line. As a result, the Motive solution will allow TSTT to deliver higher customer satisfaction while achieving exponential growth of their broadband customer base.
TSTT’s “Quick Start” is based on Motive’s High Speed Data FAST (Fully Automated Service Technology) solution, which allows users to activate their broadband service through self-installation. With Motive’s technology, TSTT subscribers are able to resolve many service issues themselves and TSTT customer service representatives are armed with accurate diagnostic information that will help them solve user problems more quickly and efficiently.
