Motive Home Network Management Solution — Overview
Simplify the Management of Home Networks
The digital home is a reality. Gone are the days of a single PC connected to a single printer. Today’s households increasingly own multiple PCs, have a wireless network, and own or are contemplating buying non-PC Internet-capable devices, such as gaming consoles. According to The Diffusion Group, digital homes will grow to almost 50 million by 2010, comprising more than 45 percent of all U.S. households.
More devices and new services create highly complex networking environments that render most consumers helpless―and highly frustrated. Unable to install, configure and maintain their own networks, consumers turn to service providers for help. But without the proper management solution in place, the operational costs to support customers and provide on-site technicians can overwhelm providers.
Motive’s Home Networking solution gives providers a simple way to support customers and home networks, while also enabling providers to bring new offerings to the network faster, with lower operational costs and increased adoption rates. With Motive Home Network Management service providers can:
- Accelerates Time to Market
- Allows providers to ‘model’ and build a home network service once and then roll it out across multiple customers, streamlining the service creation and delivery process.
- Reduces Service Activation and Support Costs
- Allows end users to quickly set up wired and wireless home networks and solve their own problems by providing simple ‘plug and play’ user interfaces.
- Provides a single, comprehensive view of the home network that includes all services and devices, regardless of type or vendor.
- Gives CSRs the ability to take control of the customer’s environment, thereby decreasing the complexity of calls and improving their ability to troubleshoot problems.
- Increases Customer Satisfaction and Retention
- Allows technology complexity to be abstracted away from the customer.
- Automates the repair of common problems before subscribers see them.
