Did you know?
An average support call costs $15-20 U.S. & customers average 3 calls each in the 1st 30 days.
— Tier 1 WiMAX Operator

20% of device returns are No Defect Found (NDF).
— Tier 1 Service Provider

Motive WiMAX Service Management Solution — Overview

A Single Solution for all of your WiMAX Activation, Device Management, Support and Hosting Needs

WiMAX presents a significant opportunity for operators. But it is also unfamiliar territory that brings a number of challenges. Operators moving into this new space must get their services to market quickly. A low-risk, uncomplicated service management approach that allows them to start small, scales quickly and keeps operational costs and capital expenditures down while delivering a great customer experience.

As WiMAX evolves, so will the requirements to successfully manage the growing number of services and subscribers. The Motive WiMAX Service Management solution is designed to support this approach by combining service provisioning, device activation, maintenance and support capabilities—all available in a deployed or cost-effective SaaS model. With Motive WiMAX Service Management, operators can:

  • Deploy and manage a variety of fixed, mobile, nomadic and embedded WiMAX devices
  • Enable customers to self-configure and activate new devices and services without help desk assistance
  • Provide multi-protocol support that delivers the flexibility to select devices from multiple vendors

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